Once your trade account has been approved, you can place an order on our website 24 hours a day 7 days a week. We do not accept telephone orders. Contact our Support Team for more information.

You will receive email confirmation once your order has been dispatched which includes tracking information. You can also find tracking information by logging into your account.

You are unable to change or add to your order once it has been placed. Orders are actioned immediately by our warehouse team and you will need to place a new order if you’ve missed anything.

Products can be returned for a refund within 30 days of purchase if they remain in their original, unopened packaging, with health and hygiene (security) tags intact.

Returns are typically processed within 14 days from the day we receive your return in our warehouse. Please allow 3-5 working days from your refund notification for the funds to clear in your account. Returns are typically processed within 14 days from the day we receive your return in our warehouse. Please allow 3-5 working days from your refund notification for the funds to clear in your account.

Hair wonderland hair is double drawn Russian Mongolian Remy hair. Remy means cuticle correct, meaning all of the cuticles are facing the correct way during manufacturing .This means the hair won’t matte or birds nest after washing a few times.
This is extremely important when sourcing hair extensions.

Our extensions come in 18inch + 22 inch

We do recommend keeping the extensions in their original colour but depending on colour and tone they may tend to fade over time. It is safe to apply a semi permanent colour using no more than a 1.5% developer to either deepen the level or to tone. Do not attempt to bleach or lighten your hair wonderland hair as this will only cause irreversible damage to your extensions. Please ensure you apply the desired colour to a test strand first, as we cannot be held responsible for any issues you may encounter during or after any colouring of your extension hair.

Our hair will last between 8-14 months all completely depending on the care , colour and lifestyle of those wearing them.